Returns

We guarantee to refund any item you are not completely happy with when you return it to us within 14 days of receipt. Refunds will be credited to your original method of payment.

Returns to Store

For your convenience, you can go to the Beak Street store, excluding any concessions in department stores, with your returns. Please ensure that you take your completed despatch note with you as your proof of purchase.

If you return goods via post, please use either Royal Mail Recorded Delivery (only if value is under £30) or a delivery service such as DHL. Items above £30 sent by Royal Mail must be sent via Special Delivery service or equivalent, as we are not liable for items lost in the post. Returned goods must be packaged securely as we do not accept responsibility for goods that are damaged in transit. Please do not select a special delivery option that will have the package arrive at our Beak Street store before 10 am

Upon receipt of your return we will inspect and deal with the return in conjunction with our Returns Policy. Any refunds will be made using the same method for the initial transaction. Please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. This returns policy does not affect your statutory rights.

Returns Address

Refunding the Delivery Charge

If we have made a mistake on an item sent to you or it is faulty or damaged we will refund the delivery charges you have paid to receive that item.

Full details of the returns procedure will also be sent to you with your order.

Statutory Rights

Your statutory rights are not affected by our returns policy and you will have the benefit of them too.