Security and Privacy

We offer fully secure online transactions, so you can shop whenever you want from home or work. In order to shop securely online using the Netscape Secure Server, you will need to use Netscape 3.0 and above or Microsoft Internet Explorer 3.0 which both support SSL (Secure Sockets Layer). All payments are totally secure and all purchases are covered by a no-nonsense refund and exchange policy.

Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

You agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

3D Secure

So that all online credit and debit card transactions are protected by the highest possible levels of security, we've implemented Verified by Visa (vBv) and MasterCard SecureCode (SecureCode). Together these measures are known as 3D Secure. 3D secure is a new security programme that allows you to create your own personal password, known only to you, for use as an extra security measure each time you use your Visa or MasterCard (including Maestro) to make a future purchase online.

How does it work?

You only need to register with vBv and SecureCode once to create your password for each of your relevant payment cards. Then whenever you shop online using your registered cards you'll be asked to enter the relevant password as an additional validation before the order is confirmed. Simply follow the instructions that appear once you have submitted your order. The details you enter in this process will be submitted to your card issuer over a secure link and can not be viewed nor will they be held by Stone Island.

What if I am already registered?

If you've already registered you just need to enter your own personal password as indicated on the box that appears once you've submitted your order.

Privacy Statement

We are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you through our regular newsletter and by updating this statement on our website.

We take the security and privacy of our customers seriously and this policy sets out how we handle information about you and your rights in respect of that information.

What information do we hold and how do we obtain it?

Generally we receive information directly from you when you place an order with us to buy our goods. Such information includes your name, address, telephone number and credit card details. You may also provide your email address if you sign up to be notified from time to time about our future goods and services.

For our customers' protection, we always check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may ask you for some additional information. This would be a copy of the front and back of the card used to make the purchase, or a copy of a photo ID such as a valid drivers license or passport. We will also require some proof of address along with the copy of the photo ID.

For what purposes do we use your information?

We use your information for a number of purposes including: - to perform our contractual obligations to you and to ensure that goods are supplied to you as efficiently as possible - for other non-contractual reasons.

Supplying goods to you

We may use your information:

  • To identify and maintain records of your purchases with us
  • To ensure that the goods and services we offer to you are appropriate for your needs
  • To respond to any query you may raise with us about our goods
  • To update our systems for providing you with an enhanced service
  • Other purposes
  • We will also use information about you for purposes upon which the provision of our goods and services are not necessarily dependent.

We may:

  • Disclose information about you to third party agencies for credit checking purposes (which information may be shared with other organisations for the same purpose)
  • Use information about you to inform you (by post email or telephone) about other services we offer or which are offered by other companies within our group or any of the other companies with which we work
  • Use information about your account with us for our internal customer service monitoring and training purposes
  • Transfers overseas

Please note that disclosures we may make may take place via electronic means and may involve the transfer of personal data relating to you to countries outside the European economic area, which countries do not have in place adequate rules relating to data protection and privacy of personal data.

Sale of our business

You acknowledge that data you provide to us may be transferred to any person, firm or company to whom we sell the whole or a substantial part of our business or to whom we transfer any of our rights or obligations under a contract with you.

Taking care of your data

We will endeavor to keep any information, which we hold, about you up to date and accurate. To help us to do this, please keep us informed if any of your details change.

We will endeavor to protect your data against unauthorised parties.