Terms and Conditions

Welcome to the Fourmarketing Ltd brands website terms and conditions for use. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at:enquiries@stoneisland.co.uk

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Delivery, Returns and Exchanges

Delivery can only be made to UK and Channel Island addresses. Delivery charges and estimated timescales are specified in the 'Help and Customer Services' section on the site. Goods must be returned within 14 days of receipt for an exchange or refund. Please refer to the 'Help and Customer Services' section for full returns information. Your statutory rights are not affected.

Refunds will only be made to the original payment card.

Product information

• 1. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
• 2. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
• 3. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.
• 4. Prices are subject to change without notice. Prices are inclusive of VAT.
• 5. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
• 6. We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores.

Purchase of products

• 7. When you place an order request on our website we shall email you an acknowledgement of your intended order. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.
• 8. Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
• 9. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following: The product ordered being unavailable from stock. Our inability to obtain authorisation of payment. The identification of an error within the product information, including price or promotion.
• 10. If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
• 11. The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. Your statutory rights are not affected.
• 12. We will take all reasonable care, in so far as it is within our power to do so, to.

Payment

• 13. Payment can be made by any method specified in the 'Help and Customer Services' section.
• 14. All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.
• 15. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
• 16. The payment charge is made at the point the order is dispatched.

Gift Certificate

• Terms and Conditions for Gift Certificates You must agree to the following terms and conditions before purchasig a Gift Certificate:
• *Gift certificates may only be redeemed at our website towards the purchase of products listed in our online catalogue.
• *You cannot use a gift certificate to purchase another gift certificate.
• *The gift certificate has a cash redemption value of 0.001p and is not transferable or assignable.
• *Gift Certificates cannot be cancelled by the purchaser of the gift certificate once they have been redeemed in part or in full.
• *Any unused balance will be placed in the recipient's account and is not transferable. Your balance can be viewed at any time in the 'My Account' section of our website.
• *If the order exceeds the amount of the gift certificate, the balance must be paid by credit or debit card.
• *The gift certificate must be redeemed before the expiry date that appears on the certificate. Gift certificates and unused portions of gift certificates expire one year from the date of issue. Once the certificate has expired we are unable to extend the expiry date.
• *Our normal terms and conditions apply to all purchases except where they conflict with these terms and conditions.
• *If you cancel an order for any item you have purchased by redeeming your gift certificate, your account will be credited with the amount redeemed. If you redeemed your gift certificate in part payment of any item, your account will be credited with the amount redeemed.
• *We will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is either redeemed through our web site or is redeemed and used to make purchases on our site.

General

• 17. For further details regarding the use of data supplied by you, please see our 'Privacy Statement'.
• 18. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
• 19. All rights, including copyright, in this website are owned by or licensed to Fourmarketing Ltd. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Fourmarketing Ltd.
• 20. We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
• 21. Certain (hypertext) links in this site will lead to websites, which are not under our control. When you activate any of these you will leave the Fourmarketing Ltd powered website and we have no control over and will accept no responsibility or liability in respect of the material on any website, which is not under our control.
• 22. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
• 23. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Fourmarketing Ltd 2010

This website is operated by

• Fourmarketing Ltd,
• 20 Garrett Street
• London EC1Y 0TW