Christmas Returns Policy

We've extended our Returns Policy for Christmas 2016. Orders placed between Thursday 1st December 2016 and Monday 19th December 2016 can be returned up until Monday 9th January 2017. All returns are subject to our Standard Returns Policy.

Returns

We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt.

In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached.

Refunds will be credited to your original method of payment.

Returns by Post

If you return goods via post please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL, please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Returns Address

Stone Island Returns,
Alpi UK
Unit 6
Miles Gray Road
Basildon
Essex
SS14 3HJ

Returns to Store

For your convenience, you can deliver your return in person to our London Flagship Store. Please ensure that you take your completed returns form with you as your proof of purchase.

Store Address

Stone Island
79 Brewer Street
London
W1F 9ZN
020 7287 7734

Exchanges

Unfortunately, we cannot process exchanges on orders, therefore any unwanted item will need to be returned for a refund and a new order placed for the required item.

Please note that Returns by post need to be returned to;

Stone Island Returns,
Alpi UK
Unit 6
Miles Gray Road
Basildon
Essex
SS14 3HJ

Statutory Rights

Your statutory rights are not affected by our return policy.