How soon will I receive my order?
We aim to deliver within 3-5 working days approximately (Mon-Fri), orders placed after noon may take an extra day's delivery. Please note, during busy periods, especially sale time, delivery may take between 5-7 days, however we do aim to get your purchase out sooner.
Where do we deliver?
We deliver to all Mainland UK, Ireland and Channel Island addresses ONLY.
On rare occasions parcels may go missing, if for any reason you have not received your parcel within 7 days of ordering, please call us on 020 7839 1013 and allow us 5-8 working days for us to carry out the investigation.
What is the delivery charge?
There is a delivery charge of £4.95 to Mainland UK and £15.00 to Ireland on all full priced orders below £100. Any full priced order above £100 will be shipped free of charge.*Please note that delivery charges apply on any sale or discounted items.
What are my delivery options?
You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted.
Can I track my order?
You will be sent an email to confirm that we have despatched your order. On this confirmation, we will include a DHL or DPD tracking code, which you can enter into http://www.dhl.co.uk or http://www.dpd.co.uk/ to monitor its progress. If for some reason your despatch confirmation does not include a tracking code please call our customer services on 020 7839 1013 with your order number and they will update you on the status of your order.
Your statutory rights are not affected by our shipping or returns policy.